Frequently Asked Questions
At Customized Culture, we've got you covered! We'll email you when your order ships or if there are any updates. You'll also receive a tracking link to keep an eye on your package. Have any questions? Contact us anytime. Rest easy knowing we'll keep you informed throughout the process.
We believe in prompt service, which is why we start processing your orders as soon as they are placed. Due to this efficiency, we are unable to accommodate cancellations or changes to your order once it has been placed. However, we are confident that you will absolutely love your CC piece(s)!
In the rare event that you would like to initiate a return after receiving your order, we've got you covered. Simply visit our returns page on our website for detailed instructions and further information.
We want you to be completely satisfied with your purchase. That's why we accept returns for all items within 14 days of your purchase date. If, for any reason, you wish to initiate a return, we've made the process simple and convenient.
To begin the returns process, we kindly ask you to visit our dedicated returns page. There, you'll find all the necessary information and instructions to guide you through the return procedure.
Quick guide of the return/exchange process:
- Step 1: Please contact us at firstname.lastname@example.org and briefly describe your concern. Be sure to mention your order number and which products you are referring to.
- Step 2: If you want to exchange or return something, please pack the products and send them back to the following address:
Customized Culture Fashion GmbH
c/o Maximilian Schladitz
- Step 3: If you send us a tracking link, or the products arrive at our warehouse, we will refund the purchase price or send the new goods out to you.
We value your feedback and strive to make your shopping experience enjoyable from start to finish. If you have any questions or need further assistance regarding returns, please don't hesitate to reach out to our customer support team. We're here to help ensure a seamless and hassle-free return process for you.
While we always aim for perfection, we hop you understand that mistakes can happen. In rare instances, the wrong items may be shipped from our warehouses. We sincerely apologize for any inconvenience this may have caused you, but rest assured, we are committed to making things right.
To ensure we promptly address the issue, please take a moment to send a quick message to email@example.com. Our dedicated team will be ready to assist you and resolve any concerns you may have.
We always strive to deliver your orders swiftly. Our typical shipping time ranges from
- 2 to 5 working days (in Germany),
- 3-8 working days - (European Shipping with DHL)
- 5-10 working days (Other International Shipping with DHL)
depending on the demand at the moment.
T-shirts need 3 days processing time. All other products need 1-2 weeks processing time before shipping.
Rest assured that once your order is shipped, we'll provide you with a tracking link. This link will grant you access to all the essential details, including the exact arrival time of your package.
We value your time and aim to keep you well-informed throughout the shipping process. Count on us to deliver your order efficiently and promptly.
If your order is being shipped to a country outside the European Union, please be aware that it may be subject to additional fees, taxes, or other charges as per local customs or import regulations. While Customized Culture handles the shipment, it's important to note that any potential local expenses are the responsibility of the buyer.
Please keep in mind that you, as the buyer, will be responsible for covering any customs costs associated with the import of the product. These charges are determined by the customs authorities in your country.
Additionally, it's worth noting that due to customs procedures, your order may experience delays beyond our control. We apologize for any inconvenience this may cause and appreciate your understanding.
We understand that finding the perfect size when shopping online can be a challenge. To ensure you can confidently order garments that fit you flawlessly, we provide sizes of our models below each item on our website.
Rest assured, our sizing is true to size, unless otherwise stated. If you prefer an oversized fit, we recommend ordering your regular size for the ideal look and comfort.
We want to make your shopping experience as seamless as possible. If you still have any doubts or questions about sizing, feel free to reach out to us via email at firstname.lastname@example.org. Our friendly team will be more than happy to assist you and provide personalized guidance.
We offer a variety of secure payment methods to make your shopping experience hassle-free. Rest assured, we accept major credit cards, including Visa, Mastercard, and Amex. Additionally, we also support convenient payment options such as Shopify Pay, Apple Pay, Google Pay, and PayPal.
We understand that everyone has different preferences and needs when it comes to payment. That's why we're excited to offer an alternative option – Klarna. With Klarna, you can enjoy the flexibility of "buy now, pay later" convenience, allowing you to shop now and settle your payment at a later time.
At checkout, you'll have the freedom to choose the payment method that suits you best. We want to ensure that purchasing your desired items is as seamless as possible.
We want to make sure you never miss out on your favorite CC products. That's why we offer a convenient way for you to stay informed about restocks. Simply subscribe to our newsletter, and we'll notify you as soon as your desired product is back in stock!
But that's not all – we have an exclusive secret server page reserved for our valued customers. This page can only be accessed with a password, and it's where you'll find exciting surprises such as shock drops, sales, and restocks. Keep an eye on our private server to be among the first to discover these special events.